SUPPORT – Fiber Kenya

For Retailers, Wholesalers & Installation Service Clients

Welcome to the Fiber Kenya Support Center.
We provide after-sales assistance for all products, network equipment, and installation services purchased from us.

Whether you’re a home user, business, reseller, or installer, our support team is here to help.

Product Support

We offer after-sales support for:

• GPON / XPON routers
• ATBs (Aerial Terminal Boxes)
• Fiber patch cords
• Splitters
• Drop cables
• Tools & accessories
• ONT/ONU configuration
• Power adapters & replacements

✔ Product Warranty

All items come with warranty coverage depending on the product category.
Contact us with your receipt or order number for warranty assistance.

✔ Replacement & Returns

If your product is defective or not functioning as expected, we provide:

• Product testing
• Replacement (if under warranty)
• Technical diagnostics
• Advice on compatibility with your network

Installation Support

We support all installation services provided by Fiber Kenya:

• Home & Business Internet Setup
• Router configuration
• Wi-Fi optimization
• Cabling and fiber termination
• Upgrading home networks
• Coverage extension (Wi-Fi boosters)

Field Support for Installers & Resellers

• Technical assistance
• Equipment setup guides
• Bulk configuration help
• Professional installation tools

Wholesale & Reseller Support

For wholesalers and large buyers, we offer:

• Bulk order assistance
• Product compatibility guidance
• Stock availability checks
• Special reseller pricing
• Logistics support and delivery tracking

If you are a reseller, contact us to join our Reseller Program.

Orders, Billing & Delivery

Track Your Order

Contact support with your:

• Order number
• Delivery address
• Payment confirmation

Payment Methods

• M-Pesa Paybill
• Bank transfer
• Cash at office
• Invoice-based corporate payments

Bulk Shipment Support

• Dispatch confirmation
• Inventory selection
• Pre-shipment product testing

Troubleshooting Center

Common Issues & Fixes

1. Router Not Broadcasting Wi-Fi

• Check router power
• Restart device
• Ensure Wi-Fi is enabled
• Reset only if instructed

2. ATB or Fiber Equipment Not Working

• Check connectors
• Verify fiber ends are clean
• Make sure cables are not bent

3. Slow or Unstable Connection

• Reboot router
• Reduce devices connected
• Check installation quality
• Request a technician if needed

Frequently Asked Questions (FAQ)

Do you offer installation after purchase?
Yes — we provide home, business, and field installation services.

Do you ship products nationwide?
Yes — via courier, rider, or bus delivery.

Can I buy products in bulk?
Yes — wholesalers and resellers receive discounted rates.

Do you configure routers purchased from you?
Yes — free basic configuration for all customers.

Do you provide warranty?
All products include manufacturer or seller warranty.

Visit Our Office

Insert your location here
Monday – Saturday: 8 AM – 6 PM

We provide:

• Walk-in support
• Product demonstrations
• On-site equipment testing

Request Support

Request Technical Support
Report Product Issue
Book an Installation
Bulk Order Assistance